NuralNest ("we", "us", or "our") operates the website www.nuralnest.net and provides AI receptionist services for home-service businesses. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information we collect
- Contact information you provide directly, such as your name, phone number, and email address when you fill out a form, sign up for SMS updates, or become a client.
- Call information. When you call our phone lines, calls may be answered by an AI receptionist and may be recorded and transcribed for quality, training, and service delivery.
- Usage information such as pages visited and general analytics collected by our website platform.
2. How we use your information
- To respond to your inquiries and provide our services.
- To schedule appointments and send related notifications.
- To send text messages you have opted in to receive.
- To improve our services and website.
- To comply with legal obligations.
3. SMS / text messaging
By providing your phone number and opting in, you consent to receive text messages from NuralNest related to your inquiry, appointments, and service updates. Consent is not a condition of purchase.
- Message and data rates may apply. Message frequency varies.
- Reply STOP at any time to opt out. Reply HELP for help, or contact us at [email protected] or (877) 259-7456.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.
4. How we share information
We do not sell your personal information. We share information only with service providers who help us operate our business (such as our telephone, text messaging, and CRM platform providers), when required by law, or to protect our rights. These providers are bound to use your information only to provide services to us.
5. Data security
We use commercially reasonable safeguards to protect your information, including encrypted connections (HTTPS) on our website. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data retention
We keep personal information only as long as needed for the purposes described above, or as required by law, and then delete or anonymize it.
7. Your choices
- Opt out of text messages at any time by replying STOP.
- Request access to, correction of, or deletion of your personal information by emailing [email protected].
8. Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
9. Changes to this policy
We may update this Privacy Policy from time to time. The effective date above reflects the latest revision. Material changes will be posted on this page.
10. Contact us
NuralNest - Hammond, Indiana
Phone: (877) 259-7456
Email: [email protected]